FAQs

Q：How do I track the progress of an order?

A：Once your order has been shipped, you will receive an email and an Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.

Q：How do I cancel or change my order?

A：If you wish to cancel your order, you can send an email or call customer support. Once the item shipped, you are no longer to cancel you shipment. And all personalized items are FINAL SALE and cannot be cancelled.

Q：Can I change my delivery address after I have placed my order?

A：If your order has not been shipped yet,then we can deliver to a different address as per your request.To know further,you can contact us through 'contact us'form.

Q：What is the status of my order?

A：Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from "track order" section at the bottom on the website.

Q：How long will it take to ship my order?

A：Delivery times may vary depending on the delivery location as well as the type of product you order. Normally, once you've placed your order, it usually takes 24 to 36 hours to process and mark it ready-for-delivery. Pre-order and special order will take 2-3 weeks to process.

Q：Where do you ship?

A：We currently ship in the United-States,Canada,Australia,France,the UK,Japan and Korea,For shipping outside of these countries,please reach out to our customer support through contact us form.

Q：What payment methods do you accept?

A：You can purchase on our website using a debit, credit card, net banking or UPI. Additionally, we support Paypal,  Apple Pay, Google Pay, and other wallets. You can choose these payment methods at checkout.

Q：Do you accept returns and exchanges?

A：Yes, we do accept returns subject to fulfilment of the following conditions: - The item must have been sold on our online store

- The item shouldn't have been used in any way

- The item should have its original packaging with all the tags etc.

- The return or exchange request is made within 7 days of delivery.

For more information, please see our "refund policy":

https://momostudio.ca/policies/refund-policy

To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.

How do I make a return?

We provide only Exchange of items as per our exchange Policy.Before placing the order we suggest that you read our shipping and returns/exchange policy.